Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a number of the top brands of vaporisers and e-cig products available. They’re located in the heart of Cornwall in the South East of England. There are many other leading brands of electronic cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the very best in vaporisers and electric cigarettes, in stock and ready to sell. Their focus on quality over price makes them one of the most popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities so that customers can easily select the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues when it comes to the Electric Tobacconist. However, this is something that they are actively working to resolve. In July, they received additional capacity and now they boast a 2.5kVA power. This should help to improve the reliability of these services, although there are times that the problem does present itself. This however rarely happens, because the staff is always extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does ensure that the customer is fully satisfied with the products that they are ordering, prior to the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as you can find delays due to international shipping and delivery times, and also the time taken for owner to send the products over. This then affects the speed at which they are able to process the orders, along with the amount of stock that they have on hand. They are attempting to enhance their speed of service, so that they can deal with increased demand and reduce the amount of time it takes them to fill orders and dispatch them with their customers.
When we visited Brightpearl, they had approximately fifty products on offer, which was significantly lower than some other online stores. It is also likely that they are experiencing higher demand than some other online stores, which could explain the difference in order volumes. However, despite this, they vapinger.com were still very prompt in their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the many products they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we could not sample them all. There was no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to deal with. Once we had bought a few items from them to test out, we were then able to contact them to find out how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were ready to wait.
As a result of overwhelming number of orders that they are currently experiencing, they’re now experiencing unprecedented levels of traffic in their stores. In fact, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. Due to this, they’re only processing orders under emergency conditions. Also, they are implementing further automation in an effort to increase efficiency and save their employees time. In the mean time, they are happy to welcome back regular customers that have recently ordered from them, given that they are making an extra purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when coping with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for another opinion or to contact some other clients regarding our concerns. Actually, the entire process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who is currently experiencing problems with their order fulfillment. In the foreseeable future, we will always keep an eye on things like the electric tobacconists which are experiencing severe delays due to an influx of orders. We will also continue steadily to monitor the electric marketplaces to be able to determine the quality vendors which are currently experiencing issues. In the end, it seems that many people are noticing that the quality of the products in the electric marketplace has dramatically increased. Hopefully, this will continue to end up being true for the long term. However, we will continue to monitor the situation as it evolves.